Terms of service
ALAIN VONTIER LTD
Last updated: January 2026
PAYMENT TERMS & CONDITIONS
We accept all major credit and debit cards, including:
Visa, Visa Debit / Delta, Visa Electron, MasterCard, MasterCard Debit, UK Maestro, American Express, Apple Pay, and PayPal.
For overseas customers, the final charge price will be subject to the exchange rate applied by the customer’s card issuer. Customs duties, taxes, and import charges are not included in any item price. All international orders are shipped with delivery duties unpaid (DDU), meaning any fees charged once the parcel reaches its final destination must be paid by the recipient.
STANDARD TERMS & CONDITIONS
1. What These Terms Cover
These are the terms and conditions on which we supply products to you.
2. Why You Should Read Them
Please read these terms carefully before placing an order. They explain who we are, how we provide products to you, how the contract may be changed or ended, what to do if there is a problem, and other important information.
INFORMATION ABOUT US AND HOW TO CONTACT US
3. Who We Are
We are ALAIN VONTIER LTD, a company registered in England and Wales.
Company number: 16854579
Registered office address:
483 Green Lanes, London, England, N13 4BS
4. How to Contact Us
You can contact us by email at:
support@alainvontier.com
5. How We May Contact You
If we need to contact you, we will do so by email or telephone using the contact details provided with your order.
6. “Writing” Includes Emails
When we use the words “writing” or “written” in these terms, this includes emails.
OUR CONTRACT WITH YOU
7. How We Accept Your Order
Our acceptance of your order takes place when payment has been received in full and we confirm that your order is being processed. At that point, a contract comes into existence between you and us.
8. If We Cannot Accept Your Order
All orders are subject to availability and acceptance. We may refuse an order for reasons including, but not limited to:
- Products being out of stock
- Payment authorisation issues
- Errors in pricing or product descriptions
- Unexpected limits on resources
- Failure to meet minimum age requirements (16 years or over)
If we cannot accept your order, we will inform you and will not charge you.
9. Your Order Number
We will assign an order number when your order is accepted. Please quote this number when contacting us.
OUR PRODUCTS
10. Product Descriptions
Product images and descriptions are for illustrative purposes only. Although we make every effort to display colours and materials accurately, variations may occur due to screen settings or production differences.
11. Measurements and Sizing
You are responsible for ensuring that all measurements and sizes selected are correct. If you need assistance, please contact us before placing your order.
CHANGES TO ORDERS
12. Your Right to Request Changes
If you wish to make changes to your order, contact us as soon as possible. We will advise whether the change is possible and inform you of any impact on price or delivery.
13. Our Right to Make Changes
We may make minor changes to products to:
- Reflect changes in law or regulatory requirements
- Implement technical or quality improvements
DELIVERY AND SUPPLY
14. Delivery Costs
- UK delivery is free and typically completed within 1–3 working days
- Saturday delivery may be available at an additional charge, subject to availability
- International delivery costs £20 per order, with delivery times varying by destination
Delivery is completed when the products reach the delivery address provided by you.
15. International Deliveries
For deliveries outside the UK, you are responsible for all import duties, taxes, and compliance with local laws and regulations. We are not liable for these charges.
16. When We Will Provide the Products
Products will be dispatched as soon as reasonably possible and no later than 30 days after order acceptance.
17. Delays Outside Our Control
We are not responsible for delays caused by events outside our reasonable control. If a substantial delay occurs, you may contact us to cancel your order and receive a refund for any undelivered products.
18. Unsuccessful Deliveries
Delivery services are provided by third-party couriers. Their delivery terms and conditions apply.
OWNERSHIP AND RESPONSIBILITY
19. Responsibility for Products
Products become your responsibility once they have been delivered to the address provided.
20. Ownership of Products
You own the products once payment has been received in full.
ENDING THE CONTRACT
21. Your Right to Change Your Mind (EEA Customers)
If you are ordering from within the European Economic Area (EEA), you have a legal right to cancel your order within 14 days and receive a refund, subject to exclusions.
22. When You Do Not Have the Right to Cancel
You do not have the right to cancel orders for:
- Sealed hygiene items once unsealed
- Products that become inseparably mixed with other items
23. How to End the Contract
To cancel your order, please contact us at support@alainvontier.com with your order details.
24. Returning Products
Products must be returned within 14 days of cancellation. You are responsible for return costs unless items are faulty or misdescribed.
25. Refunds
Refunds will be issued using the original payment method within 14 days of receiving the returned products or proof of return.
OUR RIGHT TO END THE CONTRACT
We may end the contract if you:
- Fail to make payment
- Fail to provide necessary information
- Prevent delivery within a reasonable timeframe
Any payments made for products not supplied will be refunded.
PRICE AND PAYMENT
26. Pricing
Prices include VAT where applicable and are displayed at checkout.
27. VAT Changes
If VAT rates change after you place an order, adjustments may apply unless payment has already been made in full.
28. Pricing Errors
If a pricing error is identified, we reserve the right to cancel the order and issue a full refund.
29. Payment Methods
Payment must be made before dispatch. We accept major credit and debit cards, Apple Pay, and PayPal.
LIABILITY
30. Our Responsibility for Loss or Damage
We are responsible for foreseeable loss or damage caused by our failure to comply with these terms. We do not exclude or limit liability where doing so would be unlawful, including liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Breach of statutory consumer rights
PERSONAL INFORMATION
31. Use of Personal Data
We will only use your personal information in accordance with our Privacy Policy.
OTHER IMPORTANT TERMS
32. Transfer of Agreement
We may transfer our rights and obligations under these terms to another organisation.
33. Third-Party Rights
No third party has any rights to enforce this contract.
34. Severability
If any part of these terms is found unlawful, the remaining terms will remain in full force.
35. Delay in Enforcement
Any delay in enforcing these terms does not waive our right to enforce them later.
36. Governing Law
These terms are governed by English law, and any legal proceedings may be brought in the English courts.